Our Quality Requirements

The Association of Authentic Hotels Andorra is the result of bringing together demanding quality criteria in order to welcome and take care of our guests on our buildings. Hospitality, kindness and comfort are our motto.
“Welcome!”

Download PDF:

More than 600 checkpoints, Download our Quality Charter, click here: Quality Charter

Together under the same passion, “the client”, the hoteliers of the group “AUTHENTIC HOTEL ANDORRA” all adhere to a quality charter that reflects their hotelier “know-how” and their “skills” in terms of hospitality.
All the hotels of the group are independent owned and run by families’ rich of a long experience in hotel management and concerned for the well-being of the guest during the entire duration of his stay. The welcome is always warm so the client feels like in « his own home » in the hotel that he has chosen and that so his stay remains as a wonderful memory.

The equipment and the hotel services


The hoteliers of the group guaranty:
- « Human scale » institutions.
- Modern facilities and adapted to stay in the mountains, summer and winter.
- Comfortable amenities carefully maintained.
- Hotel services facilitating the client’s life: good responsiveness and adaptation of the teams to the needs and expectations of the customers…

The catering


Hoteliers, but also « restaurateurs », the members of the group shall:
- Allow their hosts to discover the local products and recipes.
- Develop a simple but tasty cooking with fresh ingredients.

Discover the territory


All the hoteliers are « children of the country » and they perfectly know their territory.
They are happy to share the passion for the Principality of Andorra and know what to recommend:

- The hiking and more picturesque trails.
- The most interesting visits.
- The most exciting visits.
- Their partners for certain sports and activities.

The childcare


In the hotels of the group, children are kings:
- Personalised welcome home gifts.
- Adapted meals.
- Activities or/and adapted equipment available.

Respect for the environment


Andorra has a preserved and brightly-lighted environment. The mountain is beautiful and every hotel of the group is committed to an environmental policy to allow the client to stay in a territory concerned by the nature and by the well-being of tourists.

N.B : This « quality chart » is declined into a «reference quality chart » with over 600 check points from which the signatory of the chart are audited annually by a specialized firm.